Alerts
System notifications and what to do when they fire.
Alert: External Drive Issues
The system is encountering a problem with the external drive. Review the steps in this article to address this issue.
Alert: External Drive is Full
The system is unable to save photos to the external drive as it reported full in the most recent status update on the Status page.
Alert: Total Photo Uploads Approaching Limit
Your Total Photo Uploads data will reach its allocated limit soon if no action is taken.
Alerts System
This is a general article on how the Alerts System works. See how to resolve specific alerts in this list here. To set up an Alert notification for AC power disconnection in an installation, read our knowledge base ar...
Alert: Controller Not Connecting
The photoSentinel unit is not connecting to the servers. The camera may still be taking photos according to its configuration.
Alert: Camera Failed to Capture Photos
The camera in the photoSentinel unit can’t take or save a photo, because of an issue in the SD/CF card, or camera.
Alert: Camera Clock Issues
Free space is decreasing but there are no new files OR the photoSentinel unit is saving photos with an incorrect timestamp.
Alert: General Camera Issue
You can find the triggering event code and when it occurred by viewing the System Messages on the Status page for this installation.
Alert: Below Voltage Threshold
The battery voltage has dropped below the configured warning threshold.
Alert: Low SD Card Space
The free space on the SD card has dropped below 64MB, and the system will stop taking photos if no action is taken.
Alert: Photo Forwarding Failure
The installation is not forwarding photos correctly to an active photo forwarding location.
Alert: Photo Management Issue
The system is likely still capturing photos but is unable to complete a photo handling process.
Alert: Photos Failed to Send
The photoSentinel unit is not successfully completing an upload due a file read or file transfer error.
Alert: Repeated Controller Resets
The photoSentinel unit is recovering from unexpected resets
Alert: No Config Schedule Running Next 7 Days
This alert will only occur on the photoSentinel Tempo. This alert is generated when the controller determines that no schedule has been configured for the next 7 days. It is designed to bring to your attention a contr...
Alert: SD Card Deletion Issues
The photoSentinel unit is not deleting photos from the SD card as expected.
Alert: SD Card Issues
The SD/CF card is failing to save photos
Alert: Unstable Connection
The photoSentinel unit is having intermittent connection drops from the network and can’t successfully complete an upload.
Configure Alert for AC Power Disconnected
Set the voltage threshold on a photoSentinel Tempo or Mach II so the system raises an alert as soon as AC power is unplugged, rather than waiting for the battery to fall below the default level.