Alerts
System notifications and what to do when they fire.
Alert: External Drive Issues
Event codes and troubleshooting for a faulty or unresponsive external drive, including remote formatting and realigning or replacing the SSD bay
Alert: External Drive is Full
Steps to clear or format a full external drive, enable rolling backup, and retrieve images so the system can resume saving photos
Alert: Total Photo Uploads Approaching Limit
Explains why this alert triggers and your options for each Cloud Services plan, including upgrading, switching to SSD-only capture, or auto-upgrading your data allocation
Alerts System
How the Alerts System works, where alerts appear, and how to set up the notifications you receive.
Alert: Controller Not Connecting
Remote and on-site checks for SIM, network, power, and antenna to restore a unit that is missing its expected connections to the servers
Alert: Camera Failed to Capture Photos
Event codes and remote plus on-site fixes for capture failures caused by SD/CF card corruption, camera errors, or connection faults
Alert: Camera Clock Issues
How to correct a camera time problem by removing datetime stamps, disabling Low Power Mode, and resetting the camera timezone and date
Alert: General Camera Issue
Explains the event codes that trigger a General Camera Issue alert and walks through onsite, remote, and on-site fixes such as cable checks, firmware updates, and SD card formatting.
Alert: Below Voltage Threshold
What the VBT event code means and how to adjust the threshold, reduce power draw, or check solar, battery, and charger to raise battery voltage
Alert: Low SD Card Space
How to configure automatic deletion, set delete thresholds, or format the SD card so the system keeps free space and does not stop capturing
Alert: Photo Forwarding Failure
How to read the coloured forwarding logs and fix failed forwards by checking credentials, paths, data limits, and connection load
Alert: Photo Management Issue
Event codes and firmware-specific fixes for failures in uploading, saving, or deleting photos while capture continues
Alert: Photos Failed to Send
Event codes and checks for SIM, network, signal, and file size to resolve uploads failing from read or transfer errors
Alert: Repeated Controller Resets
Reset event codes and steps to power-cycle, inspect for hardware damage, or replace a controller that keeps restarting unexpectedly
Alert: No Config Schedule Running Next 7 Days
What the No Config Schedule Running in the Next 7 Days alert means (Tempo only) and how to resolve it.
Alert: SD Card Deletion Issues
How to check Photo File Handling settings, format the card, or replace an incompatible camera when old photos are not being deleted
Alert: SD Card Issues
Read, write, and failure event codes with remote and on-site steps to format or replace an SD/CF card that will not save photos
Alert: Unstable Connection
Event codes and SIM, network, signal, and power checks for a unit dropping the network mid-upload
Configure Alert for AC Power Disconnected
Set the voltage threshold on a PhotoSentinel Tempo or Mach II so the system raises an alert as soon as AC power is unplugged, rather than waiting for the battery to fall below the default level.