System Management and Firmware

Understanding the 3G Shutdown and Upgrading Your PhotoSentinel Equipment

Explains the global 3G network shutdown, how to identify a 3G unit, and the benefits and process of upgrading to 4G hardware

Canon M50 Mark II Configuration and Lens Options

Compares M-mount lens options for the Canon M50 Mark II and walks through the camera settings needed to run it on a PhotoSentinel

Sony Camera Operation

Explains the required settings, external-drive storage, SD card, and timezone handling that make a Sony camera work with a P3 controller

How to Use the Pro/Mini in Offline Mode

How to configure a Pro or Mini to capture photos to a microSD card without uploading, keeping older 3G equipment usable after network shutdown

Scheduled Maintenance

Lists the four annual maintenance windows, the services that may be interrupted, and how to ensure missed photos still upload afterward

Canon L Cable Pack Camera Mounting

Instructions for fitting the longer bolt and extra rubber spacer from the Canon L Cable Pack to mount cameras with base battery cables

How to Set Up a SIM Card Record and Add it to a Gallery

Steps to create an optional SIM card record for tracking purposes and assign it to an installation via Gallery Settings

Controller Change of Ownership

When a controller is sold/given to a new owner, there are several requirements that need to be provided to make the backend changes allowing for use of the unit and access to the control hub for the new owner.

Using Photo File Handling Settings

Control which photo file types upload to the gallery and save to external storage, and auto-remove old files so captures do not fail when space runs low.

Site Visit Troubleshooting Guide

A field guide to diagnosing low voltage, offline units, and camera capture faults on site, with recommended spares to bring

How to Associate/Disassociate a Controller and Installation

Step-by-step instructions for attaching a controller to an installation or detaching it while preserving the installation settings and photos.

Replacing a Faulty Controller Mid-Project

Steps to use the Replacement Controller feature to swap in a spare controller mid-project while keeping installation details, photos, and settings

Using Remote Camera Control

Explains how to remotely change camera settings like ISO, white balance, and exposure via a JSON Capture session on APEX firmware, including the required steps and risks.

How To Conclude an Installation

Walks through the Finish Capturing Photos options, archive extension, and controller redeployment choices when ending an installation

Firmware Version Changelog – Mach II

A dated changelog of Mach II firmware releases detailing performance, camera, network, and Low Power Mode improvements

Low Power Mode (Mach II)

How to run energy-efficient fast-interval shooting on a Mach II, covering requirements, limitations, SD card formatting, and status checks

Low Power Mode

How to run energy-efficient fast-interval shooting on a Tempo, covering requirements, recommended session settings, and SD card management

How to verify that End of Day (EoD) uploads are functioning

Steps to check the System Log and Config settings to confirm End of Day uploads are running on a Mach II, plus fixes for backlogs

Scheduling – Setup and Features

With the release of Tempo comes an updated Capture Config page with a new and powerful tool: Scheduling.

Update the Firmware on a PhotoSentinel Controller

Step-by-step guide for updating the firmware on a PhotoSentinel Mach II or Tempo controller via the Control Hub, including the prerequisites, data, voltage, and time requirements.

Firmware Version Changelog – APEX

APEX firmware version 1.0.0 uses Mach II firmware 4.6.0 as its base.

How to Upgrade a Mach II to APEX Firmware

A full walkthrough of upgrading a Mach II to APEX firmware, covering billing and plan changes, timing, USB requirements, and the step-by-step flash process

How to Create an Installation

Steps to attach a controller and choose a Cloud Services plan to create an installation so you can configure and monitor your hardware