Your subscription plan

The Plan tab shows your current subscription at a glance: which plan you're on, whether billing is healthy, when the next invoice is due, and what your plan includes. This guide explains what you see there.

Before you start

• The Subscription area is in Admin, for Org Admins and billing contacts.

What the Plan tab shows

Open Admin, then Subscription, on the Plan tab you'll see:

• Your plan — the plan (tier) your organisation is on.
• Payment status — a badge showing whether billing is healthy. Values include Active, Card expired, No card on file, Incomplete, Past due, and Cancelled.
• Upcoming billing — your next billing date and an estimate of your next invoice, when there is one.
• Included usage — what your plan includes, such as storage and livestream, shown with how much you've used.

Good to know

• The Plan tab is an overview; you don't change plans here. To upgrade or change your plan, contact your Account Manager.
• A payment-status badge other than Active (for example, Card expired or Past due) is worth acting on, since it can interrupt service. Update your card on the Payment methods tab.
• For a detailed breakdown of what you've used, see the Usage tab.

Common questions

How do I upgrade my plan? Plan changes aren't made in the app. Contact your Account Manager to change or upgrade your plan.

My payment status says my card expired. What do I do? Add or replace your card on the Payment methods tab. See Manage payment methods.