Alert: Repeated Controller Resets

Alert Details

The photoSentinel unit is recovering from unexpected resets

Possible Event Code Triggers

• Low power system reset (BRO)
• External Reset (EXT)
• JTAG Reset (JTG)
• Unit powered up (PWR)
• Soft System reset (SWW)

You can find the triggering event code and when it occurred on the feed's Diagnostics tab in Buildcam.

Troubleshooting

Remote Troubleshooting

• Updating to the latest firmware can improve system behaviour. Contact our Support Team to update the firmware remotely.
• Prepare an onsite visit to replace the controller in the system.

On-site Troubleshooting

• Disconnect the battery cable from the controller for 10 seconds, and then reconnect it and turn the system back ON
• If you have a Tempo or Mach II with the optional ethernet cable add-on, connect to an active router.
• Check for visible hardware damage
• Replace the controller in the system