Alert: General Camera Issue

Possible Event Code Triggers

Failed to configure Low Power Trigger session (LPT)
Camera error when uploading missed photos (MCE)
Missed photo scan failed (MSF)
Camera out of focus (257)

You can find the triggering event code and when it occurred on the feed's Diagnostics tab in Buildcam.

Troubleshooting

Issue-Specific Troubleshooting

If onsite:
- Reconnect or replace the LPT (Remote Trigger) cable, making sure that the 2.5mm jack in the controller is plugged in fully.
- Reconnect or replace the camera cable/s:
  - Tempo and Mach II: Replace the USB cable.
Reset or replace the camera. If there is an error message on the camera display, use this to diagnose what needs to be reconnected or replaced.

Remote Troubleshooting

Updating to the latest firmware can improve system behaviour. Contact our Support Team to update the firmware remotely.
Format the SD card to remove corruption on the card that may be causing errors. Formatting SD the card will clear all photos and those that have not been uploaded or copied to an external drive will be lost. Set an upload session (Tempo and Mach II on APEX firmware) or an End of Day upload session (Mach II firmware) to attempt to process the remaining photos, otherwise a photo backup will require a site visit. You can request an SD-card format from the feed’s Schedule tab, in the Advanced Settings section (use the Save advanced settings button; org-admin only).
- Tempo and Mach II on APEX firmware: Select On next connection, delete all photos from camera CF/SD card and then Save advanced settings.
- Mach II firmware: Select Delete all photos from the camera SD card... and then Save.

Upload Session (Tempo and Mach II on APEX firmware): To learn how to set an upload session, read our knowledge base article on Scheduling.

End of Day Upload Session (Mach II firmware): To set an End of Day upload, go to the feed’s Schedule tab in Buildcam and find the End of day uploading section. Tick the checkbox and choose a time to upload. Your schedule must not coincide with your regular photo taking intervals. You can select a date range to look for specific photos to upload.

On-site Troubleshooting

Format the SD card on-site from the camera menu or replace it via camera settings. To access camera settings, switch the controller to SETUP/Camera test mode.